This policy outlines the ethical principles and standards that govern the conduct of mediators at Gateway Mediation Group, ensuring that all mediation processes are conducted with integrity, fairness, and respect for all parties involved.

• Impartiality and Neutrality: Gateway Mediation Group is committed to impartiality and neutrality in all mediation processes. Mediators shall remain unbiased and treat all parties fairly and respectfully, refraining from favouritism or prejudice.
• Confidentiality: Confidentiality is paramount at Gateway Mediation Group. Mediators shall maintain the confidentiality of all information disclosed during mediation sessions, except where disclosure is required by law or agreed upon by all parties involved.
• Voluntary Participation: All parties participate in mediation voluntarily and have the right to withdraw from the process at any time without penalty or coercion.
• Conflict of Interest: Gateway Mediation Group mediators shall promptly disclose any potential conflicts of interest and recuse themselves from cases where a conflict may compromise their impartiality or neutrality.
• Informed Consent: Before commencing mediation, all parties shall be fully informed of the process, including their rights, responsibilities, and the mediator’s role.
• Competence: Mediators at Gateway Mediation Group shall possess the necessary training, skills, and experience to conduct effective mediations.  They shall engage in ongoing professional development to enhance their competence.
• Respect and Civility: Gateway Mediation Group promotes a respectful and civil environment during all mediation sessions. Mediators shall foster open communication and treat all parties with dignity and courtesy.
• Compliance with Laws and Regulations: Mediators shall adhere to all applicable laws and regulations governing mediation practices in their jurisdiction, including but not limited to confidentiality laws and ethical guidelines.
• Professionalism: Gateway Mediation Group mediators shall always conduct themselves professionally, maintaining integrity, honesty, and accountability in their interactions with parties, colleagues, and the community.
• Conflict Resolution Process: Gateway Mediation Group facilitates a structured conflict resolution process that encourages parties to explore mutually acceptable solutions to their disputes, promoting cooperation and understanding.
• Continuing Education: Mediators are encouraged to engage in continuous professional development to stay current with best practices in mediation and conflict resolution.